Terms & Conditions
Last updated: August 7, 2025
Welcome to Tinku & Co.. By accessing or purchasing from our platform (including WhatsApp, Instagram, or via email), you agree to the following terms:
Orders & Payment
- All orders must be paid via bank transfer or wire. Details are provided after order confirmation.
- Orders are confirmed only after payment is received.
- Once an order is placed and confirmed, cancellations are not accepted (except under exceptional circumstances, at our discretion).
Product Details
- All items are handmade, which means there may be slight variations in color, design, or size. This is part of their charm—not a defect.
- Please read product descriptions carefully before placing your order.
Shipping
- Delivery timelines will vary depending on location and product availability.
- We will provide tracking (where applicable) and update you regularly on order status via WhatsApp or Instagram.
Communication
- We primarily communicate with customers via WhatsApp, Instagram, and Email.
- You are responsible for ensuring your contact details are correct and active to avoid missed updates.
Limitation of Liability
Tinku & Co. is not liable for:
- Delays due to courier or customs services
- Lost or stolen packages once marked as delivered
- Incorrect shipping information provided by the customer