INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How can I place an order?

You can place your order directly on our website. Once done, make the payment on the mentioned payment details, and share the screenshot with us. Your order will be processed once the payment is received via bank transfer.

2. Do you accept card payments?

Not at the moment. We currently accept payments via direct bank transfer or wire transfer only. All payment details will be provided once you place an order.

3. Can I return or exchange an item?

As our products are handmade and made to order, we currently do not offer returns or exchanges unless an item is damaged or incorrect. Please refer to our Return & Refund Policy for full details.

4. What if my product breaks or gets worn out?

We design our items to be multifunctional and long-lasting! For example, if a bookmark breaks, you can repurpose the top into a brooch, ring, or hairpin. Just visit a craft store and let your creativity lead the way, or message us for ideas!

5. How fast can I get a response?

You can email us at tinkuandco@gmail.com. We check our email typically every hour during the business hours (9-5pm) from Monday to Friday.

Or you can contact us via WhatsApp using the WhatsApp floater on the bottom right side of the website.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS